MUJI Crescent Mall

I had such a wonderful experience with MUJI Vietnam that I wanted to share my appreciation. On November 16, 2025, after visiting MUJI Crescent Mall, I realized I wanted to buy more of the coconut mochi. A wonderful employee, whose name I unfortunately didn’t get, went far beyond what I expected. Even though her store didn’t have enough stock, she took the time to call other MUJI locations, gathered as many as she could for me, and even arranged to have everything delivered to my hotel. She didn’t have to do any of that, but she truly cared about helping her customer. Her kindness, patience, and dedication made a lasting impression on me, and I have never forgotten it. I also want to thank the MUJI owners and management for training such wonderful employees. It is clear that customer service is a priority, and because of people like her, I will always remember my experience with MUJI Vietnam. Thank you for going above and beyond—it means more than you know.

I found this area quite interesting for wholesome personalities looking for household essentials that you could sit for a while. Upon seeing their coffee area suddenly I’m interested to try their hot latte and I requested the barista to give me with HEART design. Quite enough he made the design on top of my coffee…

The store was very clean, well-organized, and the staff were friendly and helpful. I really appreciated the calm atmosphere of the shop. However, I was disappointed with the quality of the clothing. I bought a T-shirt and after wearing it only once, the fabric started pilling badly. For the price and reputation of the brand, I expected better quality.

Stumbling across MUJI in Crescent Mall was a great surprise—especially since we don’t have one (yet) in Australia, or at least I haven’t seen one back home. This store is a minimalist’s dream, offering everything from clothing and stationery to kitchenware, travel items, home goods, and even a neat little café serving drinks and snacks. The color palette is beautifully curated—soft pastels, neutral tones, and clean packaging that really stands out in a calming way. MUJI originally started in Japan in 1980 and has grown internationally with a strong focus on simplicity, sustainability, and thoughtful design. They’ve been operating in Vietnam since 2020 and their Crescent Mall location reflects their full brand ethos beautifully. The staff here were helpful and polite, never pushy, which made it easy to wander and explore without feeling pressured. There’s something for everyone—whether it’s a new outfit, a water bottle, a set of pens, or even a snack to go. I can see why this place has a bit of a cult following. I ended up spending far more time (and money) than expected, but left very happy with my purchases. Highly recommend stopping by if you’re in the area—you’ll likely walk out with something! Monday 10 AM–10 PM Tuesday 10 AM–10 PM Wednesday. 10 AM–10 PM Thursday 10 AM–10 PM Friday 10 AM–10 PM Saturday 10 AM–10 PM Sunday 10 AM–10 PM

The way the staff members deal with customer is extremely disappointing and even disgusting. I've shopped here, around 3.5 million VND worth of items, which I asked the staff member to temporarily store them as I could not carry the purchased goods at that time, until an agreed time. Once I came back, the items I've requested to store were gone. Apparently for some ridiculous reason, a staff thought it was a good idea to return them to the sales floor. Because of this, I had to wait a meaningless time of around 20-30 minutes as the staffs were running around to find the items I've purchased back on their store. I cannot even possibly fathom why they would treat already purchased goods as if they were just regular stock. If I have not had my receipt and have thrown it away, would I have even been able to get my full refund back? Apart from that - this place is an absolute, disgusting piece of mess. People get on the displayed furniture with their BARE FEET smothered all across them, rock on the chairs like it's some playground. I am absolutely embarrassed and disappointed that this is the representation of MUJI in Vietnam. I will have to report this matter to MUJI headquarters.