Orchid Nails & Spa - D2

I don't know or I ain't sure because I really don't have too much experience with other nail salons, but I think this place is awesome. First of all, the main reason I really like coming here and haven't tried anywhere else since I first started is because this place is immaculately clean. Today, I went into the bathroom for the first time too and it was spotless as well. A Japanese place I went to a few times last year in Le Thanh Ton District 1 had nice competent people there but was disgusting with hair and I don't know what kind of fungus everywhere. I'm glad I found Orchid because for me, cleanliness is everything. To make things even better, all the nail technicians seem to be very diligent about their work. They're not yapping with each other focused on themselves while they're doing my nails; they're focused on me and their work. I guess I've been coming here over a year now, and this one lady who's worked on my feet a few times, Miss Phuong, really knows what she's doing. If I come there and she's busy with somebody else, I'll wait for her to finish. If she's not there, I'll come back another day - this is how highly I think of her work. You know, I think I got some kind of skin problem because no matter how much lotion I use on them, my feet dry up real easily especially this time of year and get all disgusting and cracked and you really don't want to hear all the nastiness about them. Miss Phuong knows how to take care of the whole foot, and when she's finished, my feet look and feel like they're 30 years younger then they are. Yeah I'll wait for her if she's not around or busy with someone else. Today, I also had a nice long lady named Miss Duyen do an excellent manicure on me as well. I don't think my hands are as disgusting as my feet though. Anyway good job Orchid. You got some really good employees working for you; you should cherish them and give them lots of bonuses and time off for Tet Holiday.

I showed them a photo of the nails I wanted — long, almond-shaped, and glossy pink — and ended up with short, uneven nails that look nothing like the picture. When I asked about it, they said I never mentioned extensions. But come on, any professional can tell from the photo that extensions are needed to achieve that look. It’s really disappointing to spend time and money, leave unhappy and get the blame from someone I paid money to.

Whining to Sophie Le e is what made it EVEN WORSE for their business reputation :p AFTER GETTING A 1 STAR for bad service (which they admitted to) they went off to gossip about my review - (which was totally my right as they made me lose 2 hours that day in a working day) - to a common acquaintance, Sophie Le. So unprofessional. 'Gossiping really is Poor Business ethics'- not only had they given me bad service but also ended up being incredibly unprofessional as a business which won't go down well in the Thao Dien expat circles. I was a client for a few years. They failed at their service so I am fully entitled to be upset about them wasting my time. Especially when they ADMITTED IT and ADMITTED THEY WERE WRONG... Nonetheless - they cannot take criticism and rather childishly blocked me on FB. Why? I dont know perhaps in Vietnam business owners do not understand the purpose of reviews - it is to be Honest about the good and bad for other clients to be warned what kind of service they can expect from a business. My Original Review follows: So today was incredibly poor service sadly! I booked last week for 930am Monday. I stopped my work agenda to come to the salon. At 945am i was running late and said I'll arrive 10am. They confirmed! I arrive at 10am, and they said sorry we are busy! I just paid a taxi, stopped work and came! The excuse was... other people booked. But...what I found offensive was SO DID I! To be polite to them, i asked if perhaps I can come later if that is OK? And still they declined to give me a slot. Incredibly unprofessional as they made a mistake giving me the confirmation of appointment TWICE. I ended up with great service from B'Leaf Spa, at a great price during a busy time of the year. Sadly, this was not the level of service you expect after 2 years of custom.

Unfortunately this is another nail salon pricing heavily for the expat market. Recommended by a friend, I found it quite disappointing. I paid roughly what I would in Australia just to have regular (not gel) nail polish removed, some cuticle work done and a basic foot exfoliation (no new polish applied). I regularly get pedi’s so my feet are always in reasonable condition. The service itself was fine, but the pricing was out of step with what you would normally expect locally. I’ll keep looking for a salon that offers more reasonable value.

Amazing place. They work precise and efficient. Mani + pedi in 1.5 hours