Jasmine Salon & Spa

I got so many compliments from my hair done today. Very happy with the result. Great service Everyone is super nice at Jasmin Salon & Spa

NICE PLACE FOR GOOD FOOT OR BODY MASSAGE BUT UNFORTUNATELY, AT THE END OF THE SESSIONS, AFTER CLICKING 'EXCELLENT SERVICE' ON A PIECE OF REVIEW SHEET, THEY WILL TRY TO TRICK YOU TO GIVE A MINIMUM OF RM10.00 OR US$5 AS TIPS. THEY REFUSED TO ACCEPT LESS, SAYING TOO LITTLE. IT WAS VERY UNCOMFORTABLE SITUATION. VERY UNPROFESSIONAL TO DEMAND FOR TIPPING WHILST IT SHOULD BE A DISCRETION OF A SATISFIED CUSTOMER, AS WE HAVE PLANNED TO TIP THEM EARLIER. NONETHELESS, THEY WERE GIVEN A LESSER AMOUNT OF TIPS FROM WHAT IS DEMANDED ON THE PAPER.

Excellent hair salon!! I noticed it just passing by and decided to experiment with my hair. I needed a short stylish haircut and I’ve got it! Besides, for a price of 610.000đ I received an amazing head, neck and shoulders massage. Plus they gave me a quite considerable amount of products for hair treatment! Very professional stuff and also speak English 👍❤️ Very recommended!

last minute book for hair cut, but the staff are able to attain to my request, great service

My wife and I recently visited Jasmine Spa in Ho Chi Minh City for a full-body massage and basic facial. While the service itself was excellent, with friendly staff and a relaxing environment, there were a few issues that left us with mixed feelings about our experience. The service was advertised as lasting two hours—one hour each for the massage and facial. However, our total session ended up being only around 1 hour and 40 minutes. Although we didn’t raise a complaint at the time, it was a bit disappointing that we didn't get the full time we expected. After our service, we were given a paper to rate our experience, and I marked it as "excellent." Then, to our surprise, the staff encouraged us to “read more,” where we saw a section about tipping. They presented three papers for each of the three staff members who had helped us, with suggested tip amounts starting from $5 and going up to $20. We were also told that tips were required since the staff supposedly relied solely on tips without any salary. This felt off-putting. Tipping is generally considered optional and based on a customer’s discretion; it shouldn't be something that feels forced. Additionally, if tipping is such a crucial part of their earnings, the spa should have been transparent about it upfront rather than surprising us after the service. The spa also used a team of promoters stationed outside with flyers to attract customers, which initially gave it a more polished and customer-friendly appearance. However, this approach combined with the tipping policy left us questioning the spa’s intentions. In summary: Service Quality: Excellent Staff Friendliness: Very good, but could improve transparency. Value for Money: Mixed—service time was shorter than expected. Tipping Policy: Needs improvement; should be optional and disclosed in advance. Overall, while the spa provides a quality service, the tipping process could be handled much more respectfully to ensure a comfortable experience for customers.