El Gaucho Xuân Thuỷ

This was my fourth visit to El Gaucho on Xuan Thuy, and I had another great experience. The manager was wonderful and made us feel very welcome. I’m not usually a steak person, but one or two slices at El Gaucho are always worth it. My personal favorite is still the original location on Hai Ba Trung Street, (after Nguyen Sieu). And don’t miss the Aglio e Olio pasta it’s a must try!

This review was not solicited and we paid for our meal. One of the best steaks we've had. Highly recommend their lunch sets; we had the fillet and rib-eye and both were excellent, tender and flavourful. Served on warmed plates, I encourage you to eat them before they go cold. Sides were simple and properly portioned. The bread served before the meal came steaming with sides of garlic butter, a bulb of roasted garlic, and chimichurri. Service impeccable and they met our every need.

I visited yesterday because it was my husband's birthday. The food was delicious, and the male employee in black horn-rimmed glasses was very friendly. He continued to take care of our table and took care of us with cake and vodka. Thanks to him, my family had a happy time. If he continues to work, I will visit again next time.

As a regular customer who has visited this place several times, I believe your staff should be properly informed about what is included in the "All Time Favorite" menu. When I asked about the side dish, I was told, "You didn't ask for it." However, on every previous visit, your staff proactively asked me which side dish I wanted, which clearly indicated that it was included with the menu. This time, after ordering the All Time Favorite steak, no one mentioned the side dish at all. From a customer's perspective, it is reasonable to assume that the promotion or inclusion of the side dish has ended. What disappointed me most was not the mistake itself, but the response. Instead of acknowledging the oversight, the responsibility was shifted to the customer. If a simple apology had been offered for forgetting the side dish, I would not be writing this review. Mistakes happen, and most customers understand that. What matters is how those mistakes are handled. The apology I received was for the sauce charge that was later refunded, not for the side dish being omitted. I mention this only because you may respond by saying that an apology was already given, when in fact the issue I am raising here was never acknowledged.

Nice atmosphere with a cozy and upscale vibe, great for dinner dates or hanging out with friends. The staff were friendly and professional. The food was good overall, and the steak was cooked properly, but personally I didn’t find it particularly outstanding for the price. Still a decent experience if you’re looking for a fine dining spot in Thao Dien.