Nexus House Retreat Xuân Thuỷ

Very nice hotel and great location - walking distance to the metro and to all the nice places within Thao Dien. Loved the decor of my room - especially the bathroom / shower. I really enjoyed my stay and I am looking forward to coming back next time.

I had a wonderful experience at Nexus House. The hotel offers a perfect combination of comfort, cleanliness, and excellent service. The rooms are spacious, modern, and very well maintained. The staff were incredibly friendly, attentive, and always willing to help with a smile.||One of the highlights is the beautiful garden atmosphere that creates a peaceful and relaxing environment, while still being conveniently located for exploring the city. The breakfast was delicious, with a good variety of options, and the overall facilities exceeded my expectations.||I truly felt welcomed throughout my stay and would highly recommend Nexus House to anyone looking for a comfortable and memorable hotel experience. I will definitely return on my next visit.||Thank you to the entire Nexus House team for the outstanding hospitality!

I had a great stay at this hotel. They allowed early check-in for a 30% charge, unlike many other hotels, which was very helpful. The staff were genuinely friendly, and the room was spotless.

Beautiful boutique stay with central location, staffs are very friendly and helpful. We had a great time here

Positive: The staff are very friendly and welcoming. Upon arrival, I immediately received a refreshment drink. The room and bathroom were spacious, modern and clean. Neither positive nor negative: Breakfast is served à la carte. The dishes are rather fancy, but if you are looking for a simple European-style breakfast, your options are limited. Breakfast is served directly next to a busy road, making it quite noisy. Negative: Unfortunately, my overall experience was ruined by the hotel’s complete failure to provide a proper invoice. I did not receive an invoice upon checkout and was assured that it would be sent to me by e-mail within a few days. Despite several follow-up messages and reminders over a period of several months, I never received any invoice or meaningful response. As a business traveller, this was unacceptable. Because of the hotel’s negligence, I was unable to have my accommodation expenses reimbursed by my employer and suffered financial loss. Issuing invoices is a basic and essential service, especially for international business guests. Failing to provide one despite repeated promises demonstrates a serious lack of professionalism and reliability. I would strongly advise business travellers to think twice before booking this hotel.