The Cozy Nest Hotel

I have been staying at The Cozy Nest Hotel for over a month. I recently moved to Vietnam, and I’ve been staying here while I look for an apartment. Thai and the morning staff have been extremely pleasant and helpful. They have assisted me throughout my transition to Vietnam and made the process of settling in much easier and more comfortable. I truly appreciate the hospitality I’ve received during my stay. I would definitely recommend The Cozy Nest Hotel to my family and friends when they visit Vietnam, and I would gladly stay here again myself.

Khách sạn tệ và trải nghiệm chính sách chán ! Phòng thì ngộp ngạt ! Never be back ! ||I am extremely disappointed with my recent stay at this hotel. The entire experience was far below expectations and honestly |They felt inflexible, inconvenient, and completely lacking in customer consideration. Zero Stars !!!!!!!!!! With hotel |||guests, the policies only added to the negative experience.||Overall, this hotel fails in both basic comfort and service standards. A hotel should at least provide a breathable, comfortable environment and reasonable customer support — this place did neither.||I would not recommend staying here unless significant improvements are made

wow, even for budget accomodation, this place is awful. so i tried to check in around 2pm, and when they said they couldn't accept card payment, i asked if i could relax for a minute until the monsoon stopped. not a chance. so i asked if i could quickly check in and change my clothes into something more suitable to go the ATM. although they had my passport and belongings, dude still insisted i get changed in a grotty little ground floor bathroom. when i got back soaking, the kid finally gave me they key... to the wrong room. with no window. i immediately walked back down to explain i had booked a room with a view, and after a few minutes of processing this (he'd already forgotten my name and booking in that short spell), he accepted the mistake and gave me a key to another floor. no offer of assistance, no apology, just a hostile 'you didn't touch anything in the other room did you?!?'. interesting customer service. the room was small but not the worst i've ever seen and there didn't seem to be many people around. but i felt claustrophobic so immediately went out. when i came back in the evening around 11pm, i was greeted (well, ignored) by a member of staff who looked like a teenager who was just lying on the sofa playing games on his phone. then when i got to the room, i realised the walls were paper-thin. some random guests were wasted, screaming and shouting in a nearby room, occasionally crashing out into the corridor for no real reason. despite it being the first floor, and very audible from downstairs, the kid seemed uninterested. i tried to take a shower, but the water heater switch didn't work and i was already cold. after attempting to get comfortable, i lasted about five minutes with all the noise and chaos, packed my stuff and went downstairs. the kid working again, paid no attention to me, so i was forced to just place the card on the reception desk and leave. when i notified agoda, they contacted the property, who denied everything - even the room error. when i said all of this was obviously on CCTV, agoda didn't care and i should have taken video evidence of interactions with staff (illegal in vietnam in private residences, of course, sigh) amongst other impossible demands... which tells you all you need to know about them as a company as well. i've stayed in some shitty places and encountered some dreadful attitudes, but even for a cheap spot, this place sucked. and what they did after with agoda, disgusting. avoid, avoid, avoid. i won't deny the location is great, i lived in this neighbourhood for years and this street is a convenient spot. but the positives end there. what a waste of money.

I stayed here for 9 nights. The place is basic, clean and tidy. Very affordable & friendly staff who are willing to help you. The location is great, easy to walk and also easy to get a Grab. I would stay here again.

They double book my room, and then tried to convince me to cancel my booking and book directly with them. They demanded more money than the Agoda rate, they made 3 different excuses on what was happening, then cancelled my booking because I wouldn't pay them more money. Very unprofessional operations.