Yakuzen serves generally decent food made with good-quality ingredients. However, the menu lacks creativity, and the dishes are presented very simply, without much refinement or sophistication. The service needs considerable improvement. Staff sometimes begin speaking to customers from behind instead of approaching from the front, establishing eye contact and politely starting the conversation. They also stand uncomfortably close while speaking, which can feel intrusive and disrespectful of personal space. Proper hospitality training would make the experience much more professional and welcoming. The toilet was also not clean enough. Although the Japanese branding may attract customers, the menu does not clearly explain what makes the restaurant “healthy”—whether this refers to its ingredients, nutritional balance, cooking methods or the traditional Japanese yakuzen philosophy. Overall, ingredient quality is the restaurant’s strongest point, but it needs more innovative dishes, more refined presentation, cleaner facilities, better-trained staff and a much clearer explanation of its healthy dining concept.
