Cozrum Homes - Sonata Residence

Had a great stay here. The room was exactly as shown in the Agoda photos. There was plenty of space to sleep, relax, work, and even cook comfortably. I would 100% stay here again. The staff were very helpful on WhatsApp and responded quickly whenever I had any questions. Please don't be put off by any negative reviews. These apartments offer excellent value for money. In many parts of Europe, a place of this size and quality could easily cost £300 per night, if not more. Highly recommended.

This place is a complete scam. The room was filthy, absolutely disgusting and by far the worst experience we had so far. There were multiple cockroaches in the room, which clearly indicates a serious lack of hygiene and maintenance. The space felt neglected and poorly managed. The bathroom was extremely small and dirty, making it uncomfortable to use. On top of that, the layout makes no sense at all. It feels like the rooms were designed without any proper planning or understanding of functionality. The interior design is not only unattractive but also creates a very uncomfortable and unbalanced atmosphere, even from a feng shui perspective. I would strongly not recommend this place to anyone, especially for a long-term stay.

The hotel has a nice swimming pool with a beautiful view 🏊‍♂️🌇 and outdoor seating areas 🪑✨. However, the experience was mixed. Many staff members were not very friendly 😕. The air conditioner was leaking ❄️💧, the room felt a bit small, and the fan was broken. The soundproofing is poor 🔊—you can hear almost everything from outside. There were many foreigners at the pool being loud, smoking cigarettes and marijuana 🚬🌿, which caused an unpleasant smell. Entering and exiting the hotel requires opening a gate every time, which is a bit inconvenient 🚪😅. Overall, the facilities have potential, but comfort and management could be improved.

Huge, well built property. Friendly staff speaks several languages and good english. Breakfast below averageGym goodSwimmingpool goodRooms are a bit run down, mould in some places like ac and batroom. Just needs a deep clean and mould removal and it will be 5 star

MY WORST, TERRIBLE EXPERIENCE EVER!|This hotel is really nice by the outside, it looks like we are going in to a fancy hotel. But when I step out off the elevator, the hallway is full of dead cockcroaches, "GROSS!". The next thing I had to deal with is a super stinky smell "I mean,...was that smell from a sewer?!" Then, my family told the janitor to clean our room, but when we came back, the bed was made, but under the blankets, "OH MY GOSH!!!" dusts flew out everywhere and they're all on the floor! Ants are everywhere. The bathroom looks EXTREMELY gross! My mom also confronted the janitor about it, but she was rude! And not to mention, we heard other reviews said that most of the janitors here are suspectedly believed that are drug dealers. The most annoying thing is that when the customers complain anything to the lobby or staff, they just "Yes, yes, ma'am, sir, :D!" but they didn't do anything, I mean... "WHAT?! Do you even know how to do your job?!" Even the television won't start, I also complaint that there are no Youtube, but I guess that's not significant to say. The hotel also provided us water, but those water looks like they haven't been drank for a year, the mineral water looks gross to us and the water is kinda green. And the elevators are not connected. In order to get to our room, we have to go down by this elevator to the lobby and then go up to our room with the other elevator, I mean... "HELLO?! Did you even planned to build and fix before you run it?!" Most important of all, speaking of finances, I heard a customer warned that there are HIDDEN FEE! My mistake that I didn't read the reviews first. So if anyone is still making decision to book this hotel, there's still time to remake your decision, I'M WARNING YOU ALL!!! ||TIP: DON'T STAY AT THIS PLACE!!! CHOOSE ANOTHER PLACE TO STAY!!!🤮🤮🤮💀💀💀